Resume

Senior User Experience Architect

EXPERIENCE

UPS

08/2022 - 04/2023 (Remote, Contract)

Experience Lead

Expanded the scope and functionality of the UPS Supply Chain Symphony, B2B Website·   Converted high level product requirements into actionable user solutions while maintaining holistic and design consistency

  • Collaborated with Design, Product Team and IT to create innovative solutions to meet business and user needs/issues

  • Created process flows and wireframes in Figma outlining and documenting user steps and impact to overall site flow

  • Managed and prioritized UX requirements and workload per SAFe Agile methodology

  • Proposed UX/IA enhancements based on research of UPS sister sites, location mapping and general best practices, and user feedback

U.S. Bank

06/2022 - 10/2022 (Remote, Contract)

User Experience Architect (XA)

  • Conducted accessibility reviews and created annotated wireframes for Dotcom Sales B2C personal credit card product pages

  • Created migration mapping of B2C personal checking account pages to new AEM design templates and components 

  • Collaborated with business analysts, content, accessibility, developers, testers, product owners and compliance specialists to determine specifications for new components

IBM

01/2010 - 06/2022 (Remote, Contract)

Lead User Experience Architect

Lead User Experience Architect for the Creative Design Services team. Worked on projects for Watson Health, IBM Support, Digital Business Group, iX Studio, IBM Careers, THINK, Brand Team, Supplier Connection, Industry Academy, Consulting by Degrees, Global Business Services, and TED@IBM. Supervise eight UXAs and collaborate with other Team Leads.

  • Mentor and guide UXAs on work quality, team process and adhering to IBM design standards

  • Collaborate with multi-functional teams to capture user needs and business requirements and in turn convert them into intuitive user-centered UX solutions for internal and client facing digital web products using Carbon Design System, Drupal, Dundas, Tableau, Salesforce, Bluemix

  • Conducted design planning sessions, requirements gathering, discovery/competitive research, heuristic evaluations, and wireframing/prototype creation

  • Create deliverables including functional specifications, content matrices, taxonomies, personas, task analysis, process flows, sitemaps, and annotated wireframes 

SKILLS

User Experience (UX)

Information Architecture (IA)

Information Design (ID)

Interaction Design (IxD)

Business Analysis and Requirements Gathering

Design Thinking

User-centered Design

Localization

Accessibility

Use Cases and Personas

Competitive and Heuristic Analysis

Content Migration

Taxonomies

Site Maps

Navigation Structures

Process Flows

Wireframes

Agile Scrum and SAFe Agile Methodology

Responsive/Adaptive Design

Mobile/Tablet UX Design

SEO

HTML

CSS

Carbon Design System

Drupal

Salesforce

Dundas