Senior User Experience Architect
Personable, assertive, analytical, and a question-asker :)
I have been working as an UX Architect or Designer/IA for more than 2 decades with my last few positions being at UPS, US Bank and over 12 years as a Lead UX at IBM. My experience ranges from mobile, web, web applications, e-commerce, enterprise systems, reporting and analytics platforms, intranets, product and services lead generation, media sites, online forums, and content management and customer relationship management systems.
As a Lead UX I work directly with the client to create, manage, and facilitate the discovery, design, testing, and implementation of the product incorporating business needs, empathy for the users, and a clear understanding of user-centered design. My real expertise is in analyzing and redesigning complex systems, so they are more cohesive and easier to understand.
As a previous Project Manager and UX Manager, I advocate and educate the organization about the role UX plays in improving customer experience, and how to implement an ongoing UX strategy. I am a natural mentor and collaborator and always look for ways to improve, whether it’s team process, workflow, or an application, product, or service.
My background is in web development, project management, and psychology.
Recent Work
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UPS Supply Chain Symphony
Experience Lead for the UPS Supply Chain Symphony B2B website. Worked closely with Product team to enhance the usability and scale of the recently launched MVP version. Conducted competitive and design system research, proposed IA/UX strategy and improvements, collaborated on detailed requirements gathering and created wireframes.
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US Bank
User Experience Architect for B2C personal credit card, checking, and CD pages. Created wireframes , migration mapping to new AEM design system, and led pitch process for new components.
Case Studies
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IBM Watson Health, Micromedex with Watson
Lead User Experience Designer for the migration of Watson Health Micromedex to a new Drupal based design system and streamlined the hybrid agile team work flow to support the new process.
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IBM Support, Support Search for Watson
Lead User Experience Designer for the redesign and expansion of Support Search with Watson.
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IBM DBG, Digital Offering Funnel
Lead User Experience Designer for the redesign of the enterprise Digital Offering Funnel and integration of multiple Digital Offering Reporting and Analytics systems into a singular platform.
